Welcome to our blog – The Customer’s Voice.
In many ways, this is my personal venting space for the ever-increasing problems I seem to have with getting my suppliers to do what they say they can or will do. We’ll also cover the occasional episode in which my expectations are exceeded, and also flag other examples of good stuff we see that we think might make a difference.
More importantly, this blog will become the public face of a business that I and a group of like-minded individuals have set up to look at how we might develop and launch some new products and services that will make life just a little bit easier for people over time.
For those that don’t know me, I am based in London, married to Katherine and work as Customer Management consultant for a number of large organisations. Before that I had senior customer management roles at Royal Mail and Wickes Building Supplies – so as well as my gripes from being on the receiving end of poor customer management, I can usually figure out and comment on why things are not working well from the customer’s perspective.
All the Best
Iain Henderson
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